Croop-LaFrance utilizes the principles of Total Quality Management (TQM) and the processes and tools associated with Lean Six Sigma and the Information Technology Infrastructure Library (ITIL) to deliver effective and efficient services and solutions to our customers. This ensures that a continuous process improvement quality loop is in place for the life of the engagement. Quality Control Plans (QCP) enforce the standard that quality is the responsibility of every employee; therefore, every employee is charged with successfully completing his/her duties while continuously searching for, and recommending ways to, improve existing processes. Experience has proven this approach ensures employee accountability; improves task efficiencies; increases customer satisfaction; and promotes cost control on a contract-wide basis.
The QCP serves as the procedural framework for the responsive approach to meeting or exceeding the requirements of the contract. It is intended to be a living document that will be revised to comply with changing requirements throughout the life of a contract. Croop-LaFrance’s Quality Control personnel are knowledgeable and experienced in the requirements and procedures shown in the Performance Work Statement (PWS), and will utilize this document in the performance of their duties. Independent and objective corporate oversight is provided for each Government contract to support the program and to ensure program-level management is following the plan.